In October 2025, LianHe Zaobao published an article detailing that numerous complaints have been lodged against renovation firms in Singapore, many citing substandard workmanship, unfulfilled contracts, and broken promises. (See the original article here) This issue isn’t new: for years, homeowners have encountered shoddy finishes, delayed timelines, and disappearing contractors.

These problems expose a deeper truth: when tradespeople are seen merely as “workers,” quality standards invariably suffer. But when craftspeople are certified professionals, something shifts, expectations rise, trust strengthens, and pride in workmanship becomes the baseline.

From Manual Work to Professional Craft: What Changes

The title “worker” often carries connotations of execution without ownership, doing as told rather than contributing meaning. But a professional craftsman is different. Certification helps make that shift real in several key ways:

1. Credibility and Trust with Clients & Firms

When you hold a recognised certification, clients and renovation firms are more willing to trust you with larger, more complex projects. They see your credentials as a form of guarantee, less risk, better results. In a market where complaints against renovation firms are on the rise, trust is a currency.

2. Higher Employability & Better Pay

Certified craftsmen tend to command higher wages, more stable contracts, and priority in hiring. Their resumes stand out from informal handymen or unlicensed laborers. Given the increasing expectations for quality in Singapore’s interior, furniture, and renovation sectors, certified skill sets become differentiators.

3. Professional Standards, Safety & Accountability

Certification programs enforce protocols, project planning, quality control, safety practices, use of proper materials, and adherence to building codes. This not only raises workmanship but helps reduce disputes, defects, or even legal liabilities in renovation work.

4. Pride, Identity & Ownership in Your Work

When you’re certified, your identity evolves. You're no longer just “the guy who fixes things.” You’re a craftsman. The difference is subtle but powerful. You begin to care not only about completion but perfection. You gain satisfaction in refining joints, aligning grains, and delivering something beautiful, and lasting.

Why This Matters Now

• Rising Complaints, Falling Confidence: According to CASE and media coverage, complaints against renovation companies remain high, cases of subpar finishes, incomplete jobs, and cost escalations are all too frequent. (source)

• Evolving Customer Expectations: Homeowners today expect custom cabinetry, flawless joinery, integrated smart furnishings, and premium finishes. The market reward is for those who can deliver on those expectations.

• Skills Gap & Workforce Renewal: Many current craftsmen entered through informal apprenticeship. The younger generation often shies away from manual trades. Certification helps professionalise the craft and attract fresh talent.

How the Certified Professional Craftsmen Program Elevates You

At Artisan Academy, our Certified Professional Craftsmen Program is intentionally designed to turn a “worker” into a respected craftsman. Here’s how:

• Structured Curriculum & Mentorship: You’re trained not only in tools and technique, but also in project workflows, client communications, and quality control.

  
  

• Hands-on Practice with Modern Tools: From CNC routers to precision joinery machinery, you get experience with the exact tools that premium contractors expect.

  
  

• Accreditation & Recognition: Graduates carry credentials acknowledged by the industry, making your portfolio and your name more marketable.

  
  

• Ethics, Standards & Pride: You learn the “soft” but vital side: integrity in quotes, responsibility to clients, and taking ownership of your masterpiece.

  
  

• Career & Business Pathways: Whether you work for firms, become a lead craftsman, or launch your own workshop, you ascend from casual trade to professional artisan.

  
  

Build a Legacy, Not Just a Living

The complaints against renovation firms are symptoms, they reflect an industry where craftsmanship hasn’t been elevated, where work is done as “jobs” rather than calling. But you can change that narrative, starting with yourself.

If you believe in doing things right, in quality over shortcuts, and want a career that earns respect as much as it earns income, this is your moment.

Become a certified craftsman, not just a worker

Explore the Certified Professional Craftsmen Program

When workmanship becomes craft, the difference speaks for itself.